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Questions:
Why doesn't my balance reflect the discount when I enter my promo code and hit update on the promo code page?
Why didnt I receive a confirmation email for registration, purchase or order completion?
How long will my caramel apple gifts stay fresh?
How do I serve the apples?
How will my gourmet gifts be shipped?
Is shipping ever delayed?
Do you offer secure ordering?
What forms of payment do you accept?
When will my credit card be charged?
How much are returned check fees?
Who can use the Pick-Up / Will Call shipping option?
Q: Why doesn't my balance reflect the discount when I enter my promo code and hit update on the promo code page?
A: Once you hit update you may proceed and the discount will reflect on the final page of checkout and how much you saved through your discount will be clearly shown.
Q: Why didnt I receive a confirmation email for registration, purchase or order completion?
A: Emails are completed automated upon completion of registration, purchase and completion of your order. The only ways that you will not receive any email confimations is if you did not supply a valid email address and it kicked back or your emails went directly into your bulk mail or junk folder of your email account that you registered with. Please check that before you contact us. This most frequently happens with yahoo email accounts.
Q: How long will my caramel apple gifts stay fresh?
A: Our apple gifts are best enjoyed soon after receipt. If you're unable to enjoy it immediately, place your apple gift in the refrigerator. Typically, if refrigerated, apple gifts will remain fresh for one to two weeks. Since the apples are made fresh to order remember to deduct the amount of time in transit from the 2 weeks.
Q: How do I serve the apples?
A: If necessary, allow your apple gift to return to room temperature by removing it from the refrigerator at least 30 minutes before serving.
Q: How will my gourmet gifts be shipped?
A: We ship all of our gifts via UPS (United Parcel Service)
Q: Is shipping ever delayed?
A: Though UPS is an extremely reliable shipping agent, there are times when even they are unable to provide on-time delivery, such as during extreme weather situations, national emergencies etc. We ask for your patience during these delays and promise to get your gift to its destination as soon as possible.
Q: Do you offer secure ordering?
A: Yes, a secure server running the latest 128-bit encryption handles all payments. It is one of the safest ways to order online.
Q: What forms of payment do you accept?
A: We accept Paypal, American Express, MasterCard, Visa, Discover, Check and Money Order
Q: When will my credit card be charged?
A: Your credit card will be charged the day of purchase.
Q: How much are returned check fees?
A: Returned check fees are $25.00
Q: Who can use the Pick-up / Will Call shipping option?
A: Only customers that have been given pre-authorization by contacting us through the contact us page of the site. A decision will be made within 24 hours. If no contact is made and the option is used your order will be cancelled.
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